Medical Practices — How to improve your online reputation!

online customer reviews

online customer reviews (Photo credit: Gayla Baer)

 

Learning how to improve your online reputation is more important than ever.

Seventy two percent of people try to find health and wellness advice on-line, based on Pew Research Center. Ask yourself….what does your online presence look like and will you attract these visitors?

Looking after your internet reputation doesn’t necessarily suggest you must create countless social networking profiles for the facility – even though that is one easy way to interact with your patients. However, it does suggest you need to know very well what details about the practice can be obtained on the internet and how you can revise and promote it..

The fastest-growing social networking consumer group consists of individuals Thirty-five years of age and older, and individuals over the age of Sixty five that utilize social networks multiplied 154 % from 2010 to 2012, based on the latest report by the Health Care Association of New York State. Without doubt, these numbers contain sections of your own patients or even close relatives of your patients, thus the lack of a presence online indicates you may be losing out on feedback or possibly not delivering suitable access to your business.

In the event that people are searching for health and wellness advice on-line, they are probably searching for service provider details too. Think about it….When any individual is trying to find a new doctor within their vicinity, wouldn’t you like your office to be the obvious choice and standout in the search engine results?

Let’s face it…your first impressions is often made online and information about you and your medical practice will be online whether you curated it or not.

The first task is usually to perform a Online search for your practice name and physicians to make sure the information provided is correct and available. In the event the name of the practice is not available or doesn’t provide a location, there may be some other offices with similar names which show up in the Search engine. To ensure patients can readily locate your facility and doctors in search engine results, make sure your location is clearly mentioned within your website.

Next, create a Google Analytics and Webmaster Tools account and complete your Google Local profile. If the search engines have previously created local profiles, you can also modify as well as add more details.

Google, Bing, and Yahoo are the most critical search engines to update, but don’t forget about LinkedIn. Patients may not get a hold of your practice via social networks, but they’re very noticeable areas, which means you certainly would like your practice details being up-to-date and available.

Don’t be afraid of review sites! Contrary to popular opinion, they aren’t always a stage for unfavorable reviews. A recent poll of 5,000 on-line critical reviews showed 2 out of 3 were actually positive.

Each and every critique is not going to be perfect. However, negative reviews may serve as a learning opportunity. They can provide invaluable insight into things you may not be aware of or too busy to evaluate on a regular basis. In the long run, the negative review may be doing you a favor…if you take action and address it.

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